Welcome to Elanova Skin Clinic (“Elanova”, “we”, “us”, “our”). These Terms and Conditions govern your use of our website https://elanova.com.au and our services. By accessing our website, booking an appointment, or receiving treatment, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.
Elanova Skin Clinic is an Australian cosmetic and skin clinic providing aesthetic consultations, skin treatments, energy-based treatments, injectables, and related services.
By using our website or booking an appointment, you confirm that you are at least 18 years of age, or that you have obtained parental or guardian consent where required. You also confirm that you are legally capable of entering into a binding agreement. Certain treatments may have additional eligibility requirements, which will be explained during consultation.
All information provided on this website is for general informational purposes only and does not constitute medical advice. Treatment results vary between individuals. A consultation is required before any treatment to determine suitability. We reserve the right to refuse treatment if it is deemed unsafe or clinically inappropriate.
Appointments may be booked online, by phone, or in person. All bookings are subject to availability and clinic confirmation. You are responsible for ensuring that all booking details and contact information provided are accurate and up to date.
We require a minimum of 24 hours’ notice for cancellations or rescheduling. Late cancellations or failure to attend an appointment may result in loss of deposit or a cancellation or no-show fee. Repeated no-shows may result in refusal of future bookings. Specific services may have additional cancellation terms which will be communicated at the time of booking.
Some treatments require a deposit to secure your appointment. Deposits are non-refundable unless otherwise stated. Full payment may be required prior to or on the day of treatment. We accept approved payment methods as displayed on our website or in-clinic.
All cosmetic and skin treatments carry potential risks and side effects, which will be explained during consultation. Results are not guaranteed. By proceeding with treatment, you acknowledge that you understand and accept the associated risks.
You agree to follow all post-treatment care instructions provided by our practitioners. Failure to follow aftercare instructions may impact treatment outcomes and recovery. Elanova is not responsible for adverse results caused by non-compliance with aftercare advice.
Refunds are not provided for services already rendered. Prepaid treatments, packages, and promotional offers are subject to the terms disclosed at the time of purchase. Gift vouchers are non-refundable and not redeemable for cash unless required by law.
All prices are listed in Australian Dollars (AUD) and include GST unless stated otherwise. Prices, promotions, and offers may change without notice. Promotional offers cannot be combined unless explicitly stated.
You agree not to use this website for unlawful purposes, attempt unauthorised access to systems or data, or copy, reproduce, or distribute website content without permission. We reserve the right to restrict access if misuse is identified.
All content on this website, including text, images, branding, logos, and design elements, is the property of Elanova Skin Clinic or its licensors and is protected under Australian intellectual property laws.
Personal information collected through this website or during bookings is handled in accordance with our Privacy Policy.
To the maximum extent permitted by law, Elanova is not liable for indirect, incidental, or consequential loss. Liability is limited to the cost of the service provided. Nothing in these Terms excludes consumer guarantees under Australian Consumer Law.
You agree to indemnify and hold harmless Elanova Skin Clinic from any claims, losses, or damages arising from your breach of these Terms, failure to disclose relevant medical information, or misuse of our services or website.
We may update these Terms and Conditions from time to time. Updated versions will be published on this page with a revised “Last updated” date.
These Terms are governed by the laws of Australia, and any disputes will be subject to the exclusive jurisdiction of Australian courts.
If you have any questions regarding these Terms and Conditions, please contact us at info@elanova.com.au
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Individuals with chronic, underlying, or pre-existing medical conditions are advised to seek professional medical advice before proceeding with any cosmetic or aesthetic treatment.