ELanova is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our ongoing obligations in respect to how we manage your personal data.
We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), which govern the collection, use, disclosure, storage, and security of personal information.
A full copy of the Australian Privacy Principles can be accessed from the Office of the Australian Information Commissioner at www.oaic.gov.au
What is Personal Information and Why Do We Collect It?
Personal Information refers to information or an opinion that can identify an individual. The personal information we collect may include your name, address, phone number, email address, and other contact details.
We collect personal information through various channels including direct communication (such as phone, email, in-person consultations), our website, and through third-party service providers where necessary.
We collect this information primarily to deliver our services to you, to provide relevant information about our clinic, and to carry out marketing and promotional communications. Your personal information may also be used for purposes related to these primary services, where it would be reasonably expected.
You may opt out of our marketing communications at any time by contacting us in writing.
When we collect personal information, we will inform you where appropriate of the reasons for collection and how the information will be used.
Sensitive Information
Sensitive information, as defined by the Privacy Act, includes information or opinions about a person’s health, race, religion, political affiliation, union membership, or criminal record.
We only collect sensitive information if it is necessary for the delivery of our services, and we do so only:
With your consent
When required or authorised by law
For the primary purpose for which it was collected
For directly related secondary purposes
Collection from Third Parties
Where reasonable and practical, we will collect personal information directly from you. However, there may be instances where we receive information from third parties. In such cases, we will take reasonable steps to inform you of the information received and how it will be used or stored.
Disclosure of Personal Information
Your personal information may be disclosed in the following circumstances:
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To third parties where you have given consent
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Where required or authorised by law
Security of Personal Information
We take all reasonable steps to ensure that your personal information is stored securely and is protected from misuse, loss, or unauthorised access, alteration, or disclosure.
When your information is no longer required for the intended purpose, we will take reasonable steps to destroy or de-identify the data. Please note that, in many cases, client information is retained for a minimum of seven years in compliance with legal and clinical standards.
Access to Your Personal Information
You have the right to request access to the personal information we hold about you and to update or correct it, subject to certain exceptions.
To request access or correction of your personal data, please contact us in writing at the email address listed below. We may require proof of identity before releasing or amending personal information.
We do not charge a fee for access requests, though an administration fee may apply for large volumes or repeated requests.
Requesting Deletion of Your Personal Information
You may request the deletion of your personal data by contacting us in writing. We may ask for verification of your identity before processing such requests, and we will advise you if any legal obligations require us to retain certain records for a period of time.
Keeping Your Information Up To Date
We strive to ensure that your personal information is accurate, complete, and up to date. If you believe that the information we hold is incorrect or outdated, please notify us so we can update our records accordingly.
Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in our practices or relevant laws. The most current version will be available on our website.
Contact and Complaints
If you have any questions about this Privacy Policy, or if you wish to make a complaint regarding the handling of your personal information, please contact us: