Welcome to Elanova Skin (“we”, “us”, “our”). We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, store, and handle your personal information when you visit or interact with https://elanova.com.au/ and our related services.
This Privacy Policy applies to our website, online bookings, contact forms, emails, and other interactions where we collect personal information from you.
We may collect personal information that you voluntarily provide when you:
Book appointments or treatments
Contact us via contact forms, phone, email, or SMS
Subscribe to newsletters or marketing lists
Complete surveys or feedback forms
Name, email address, phone number
Postal address (when applicable)
Booking details and preferences
Payment transaction details (processed via third-party payment providers)
Device and browsing information (IP address, cookies, analytics data)
Any other information you choose to provide
We only collect personal information that is reasonably necessary for the purposes described in this policy.
We collect personal information in a number of ways, including:
Directly from you when you fill in forms, book services, or communicate with us
Through cookies and analytics tools when you visit our website
From third-party service providers (such as booking platforms, payment processors, or marketing tools)
You can manage cookies and tracking preferences through your browser settings — note that disabling certain cookies may affect website functionality.
We collect and use your personal information for the following purposes:
To process and manage your bookings and appointments
To communicate with you about your account, services, or enquiries
To provide customer support and respond to your requests
To send marketing communications (where you’ve consented)
To improve our website, services, and customer experience
To comply with legal and regulatory obligations
To prevent fraud and ensure security
We will not use your personal information for purposes beyond those set out in this policy without your consent.
We may disclose your personal information to:
Service providers who assist us with bookings, payments, delivery of services, and website hosting
Analytics and advertising partners
Legal, regulatory, or government authorities as required by law
Other parties with your consent
Some service providers may be located outside Australia. Where we disclose personal information overseas, we take reasonable steps to ensure that overseas recipients do not breach Australian privacy laws.
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure (e.g., secure servers, encryption, firewalls). However, no internet data transmission is completely secure, and you acknowledge that any transmission is at your own risk. ‘
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our policies.
You have the right to:
Access your personal information held by us
Request correction of any errors in your personal data
Lodge a complaint if you believe your information has been mishandled
To request access, correction, or make a complaint, please contact us at:
📧 Email: info@elanova.com.au
📍 Address: 368A Hawthorn Road, Caulfield South VIC 3162
We will respond to your request in a timely manner in accordance with applicable law.
Our website may contain links to external websites. Once you leave our site, we are not responsible for the privacy practices or content of those third-party sites.
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this policy regularly.
If you have any questions or concerns about this policy or how we handle your personal information, please get in touch:
📧 Email: info@elanova.com.au
📞 Phone: +61 413 789 780
Copyright © 2026 Elanova Skin. All rights reserved.
Individuals with chronic, underlying, or pre-existing medical conditions are advised to seek professional medical advice before proceeding with any cosmetic or aesthetic treatment.
