Elanova Skin is committed to providing high-quality skincare and cosmetic services. This Privacy Policy outlines our ongoing obligations to you regarding how we manage your personal information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). These principles govern how we collect, use, disclose, store, secure, and dispose of your personal information.
Personal Information is data that identifies an individual. Examples of the Personal Information we collect include:
Full name
Date of birth
Address, email, and phone number
Medical history, skin conditions, allergies
Payment and billing information
This information is obtained through forms, face-to-face consultations, phone calls, emails, your website interactions, and third-party sources (with your consent). We collect it to deliver tailored treatments, manage bookings, communicate with you, and meet our legal obligations.
Sensitive information, such as medical records or treatment photos, is collected with your consent and handled with extra care in accordance with APP 3.
Where reasonable and practicable, we will collect your Personal Information only from you. However, in some cases, we may receive information from third parties such as referring clinics or specialists.
Your Personal Information may be disclosed in circumstances including:
To health professionals directly involved in your care
To comply with legal requirements
With your consent, for cosmetic procedure case studies or marketing (anonymised or with consent)
We do not disclose your information to overseas recipients without your explicit consent, in accordance with APP 8.
Your information is stored securely in electronic or paper format. We use firewalls, password protection, encrypted storage, and secure databases to prevent misuse, loss, or unauthorized access, as outlined in APP 11.
You may request access to the personal information we hold about you. We will respond within a reasonable time and allow you to correct any inaccuracies, per APP 12 and APP 13.
This policy may change from time to time and is available on our website. The latest version will always reflect our current practices.
If you have any concerns or complaints about your privacy, please contact us at:
E’lanova Skin, Melbourne, VIC
Email: info@elanovaskin.com.au
Phone: (03) 12345678
Copyright © 2026 Elanova Skin. All rights reserved.
Individuals with chronic, underlying, or pre-existing medical conditions are advised to seek professional medical advice before proceeding with any cosmetic or aesthetic treatment.